Política de privacidad

To be transparent about how we collect and process your personal information:

We want you to be able to make informed decisions about the use and processing of your Personal Data. For this reason, we created this website. To support this, we use different methods and procedures to provide relevant information about how Personal Data is used.
If we determine that you require specific details, we will provide the information at the appropriate date and time.
We will gladly answer any questions you may have and provide the clarifications you need, subject to the limitations established by law. You may contact us by email at: info@vellonaje.com

Personal data will only be used for the purposes specified in the Policy.

Nosotros podremos tratar los Datos Personales para diversos fines, como poner el sitio web a su disposición y establecer una conexión entre usted y plataformas de trading de terceros (los 'Servicios'), mejorar el sitio, proteger nuestros derechos e intereses, facilitar el mantenimiento y la prestación de los Servicios, cumplir con cualquier obligación normativa o legal, y realizar actividades administrativas y comerciales que faciliten la entrega y el uso de los Servicios.
También tratamos los Datos Personales para comprender mejor sus preferencias y necesidades.

To use key tools designed to protect your rights regarding Personal Data:

Para facilitar el ejercicio de sus derechos, destinamos recursos significativos. Puede contactarnos en cualquier momento para solicitar los Datos Personales relacionados con usted. Los modificaremos o eliminaremos, dejaremos de utilizarlos para fines específicos o generales, o transferiremos la información a usted o a un tercero. Podremos atender sus solicitudes.

Protect your personal data:

While we cannot guarantee the complete security of your Personal Data, we do guarantee that we will continue to use various methods and techniques to ensure that your Personal Data is protected.
Our Privacy and Security Policy is comprehensive.

1. ¿El alcance?

This Policy describes the types of Personal Data the Company collects about natural persons and how it processes and shares that data with third parties, secures those processes, and addresses related matters.
This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information we hold or can access.
This Policy defines "processing" as any operation that involves the use or collection of Personal Data. This includes the management, structuring, and storage of Personal Data.
Our services are intended for the general public and are not designed for use by persons under 18 years of age. We do not knowingly seek or collect information from any person under 18 years of age. We also do not knowingly allow such persons to use our services. If we become aware that we hold information about minors, we will delete it as soon as possible.

2. ¿Qué datos personales tenemos sobre usted?

When you access the service and channels or visit our website, we collect Personal Data. We may request your Personal Data in certain situations. In other cases, we collect your Personal Data by analyzing and evaluating your use of our Services or service channels, or when we receive your information from external partners.

3. There is no obligation to provide personal data to the company, and there are no associated consequences.

However, you are not required to provide us with any personal data. In certain circumstances, not providing Personal Data may prevent us from offering the Services or prevent users from accessing the website.

4. What types of Personal Data may we collect? When you visit our website, we will collect the following Personal Data about you:

This includes information about your online activity log, traffic data (including IP address, access date, and access time), the language you used, software crash logs, browser type, and information about the device you used. The information collected is not private information and cannot be used to identify you.
Personal data we receive from you: any personal data you choose to provide when you connect to a third-party online trading platform through us.
Personal data you provide specifically to third-party platforms to facilitate trading operations: this information includes your full name, address, phone number, and email address.

5. Base legal y motivos para el tratamiento de datos personales

6. Transfer of personal data to third parties

The Company may also provide Personal Data to third-party companies that provide services to us, such as hosting and storage providers, IP address information services, and user experience analytics.
You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these cases, we will provide those platforms with the Personal Data you submit to us. Their use of your Personal Data will be subject to their privacy policies. Your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This may provide the Company with the resources needed to refine and improve the products and services it offers to its customers.
If necessary to protect third-party rights or assets, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors or buyers, or with lenders of the Company or any other company in the group, if the same transaction takes place, including the transfer or sale of assets belonging to the Company or any other company within the group, or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other company within the group.

7. Cookies y servicios de terceros

We may use third-party services, such as providers that display ads on our website or analytics companies. These companies may also use cookies or other technologies.
Cookies are small text files stored on your device whenever you visit or access the website. They collect information about your preferences and browsing habits to improve your user experience, track your preferences, and personalize products and services that may interest you. Cookies are also used for statistical and analytics purposes.
Some cookies we may use are session cookies. They are downloaded temporarily to your device and remain there for a short period until you close your browser. Other cookies are persistent. Persistent cookies remain on your device for a period after you close your browser. They help the website identify you as a returning user and make it easier for you to return to the website.

Tipos de cookies:

We may use them according to their purpose:

ONLINE TRACKING NOTICE
This service currently does not support Do Not Track signals.
8. Retention of personal data about you

The Company will retain your Personal Data for as long as necessary to fulfill the purpose of processing the Personal Data, as described in this Policy, or for longer periods as permitted by applicable law or regulations, policies, and orders.
We will share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for another 12 months.
We periodically review the Personal Data we retain to ensure it is no longer necessary.

9. Transfers of personal data to a third country or an international organization

10. Seguridad de los datos personales

We have implemented appropriate organizational and technical measures to safeguard Personal Data. This includes preventing the accidental or unlawful destruction, loss, or modification of Personal Data.
We cannot guarantee or ensure that the security of your Personal Data will remain error-free. We also cannot be held responsible for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, among other things, any Personal Data disclosed due to transmission errors, unauthorized access by a third party, or any other cause beyond our control.
In the event of legal obligations or other obligations beyond our control, we may be required to provide Personal Data about you to third parties, such as public authorities. In these situations, we cannot control the security measures third parties apply to your Personal Data.
Personal Data cannot be transferred over the web in a completely secure manner. The Company cannot guarantee the security of Personal Data that you transmit to us via the internet.

11. Hyperlinks to third-party websites

El sitio web proporciona enlaces a sitios y aplicaciones de terceros. Estas aplicaciones y sitios web no están bajo la supervisión de la Empresa. No somos responsables de la recopilación ni del tratamiento de Datos Personales por parte de dichos sitios web o aplicaciones. Esta Política no se aplica a las acciones realizadas a través de esos sitios o aplicaciones.
Al acceder a cualquier sitio web o aplicación de terceros, le recomendamos leer sus políticas de privacidad antes de decidir acceder a sus aplicaciones, utilizarlas o proporcionarles cualquier Dato Personal.

12. Changes to this Policy

When visiting any third-party websites or applications, we recommend reading their privacy policies before deciding whether to access or use their applications. We also suggest that you provide them with any Personal Data.

13. Sus derechos respecto de su información personal

You have the right to ask Us to verify the accuracy of the Personal Data collected about you, correct any errors, and delete any Personal Data that is not required by Us. You may also restrict the scope of certain types of personal information processing.
If you are an EEA resident, please refer to this page:
These rights are available to you regarding the information you provide in connection with your Personal Data. You may request to exercise your rights by sending an email to the address indicated below.
Right of access
The Company may verify the accuracy of the Personal Data being processed about you. If such data is being processed, you may access your Personal Data.
The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. The data will be made available in electronic format if you request it.
The right of access to Personal Data must not conflict with the rights and freedoms of others. If the request adversely affects another person’s rights and freedoms, or your rights, the Company may refuse to comply with the request or limit its ability to respond to it.
Right to rectification
The Company is authorized to rectify inaccurate Personal Data. You have the right to request the rectification of any incomplete Personal Data concerning you, taking into account the purpose of the processing.
Right to erasure
The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no legal basis for the processing; (c) you object at any time, on grounds specific to your situation, to the processing of Personal Data about you based on legitimate interests pursued by Us or by a third party; (e) the Personal Data is processed unlawfully; or f) the Personal Data must be deleted to comply with a legal obligation of the company.
This right does not apply when the processing is necessary (a) to comply with an obligation imposed by law that must be processed under European Union law or the law of a Member State; or (b) to establish, exercise, or defend legal claims.
Restrictions on processing
If you have concerns about the accuracy of your Personal Data, you may ask the Company to restrict the processing of your Personal Data.
If you request the restriction of Personal Data, it may only be retained with your consent, or to establish, exercise, or defend legal claims, to protect the rights of another natural person, or for reasons of significant public interest within the European Union or a Member State.
Right to data portability
If the process is carried out through an automated system and is based on consent or on a contract to which you are a party, you have the legal right to review the Personal Data you have provided to the Company.
You have the right to request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. The rights you have under the right to erasure do not change when you exercise your right to data portability. The right to transfer data does not interfere with the rights or freedoms of any other person.
Right to object
You may object at any time to any use of Personal Data concerning you that is based on legitimate interests pursued by the Company or by a third party. This includes profiling based solely on those legitimate interests. If we can establish compelling legitimate grounds to process Personal Data, we may not continue doing so unless you can demonstrate that these grounds override your rights, freedoms, or interests, or the exercise, establishment, or defense of legal claims.
In relation to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.
Right to withdraw consent
You may withdraw your consent for Us to process Personal Data about you at any time. This will not affect the legality or lawfulness of any processing based on your consent before its withdrawal.
You have the right to lodge a complaint with the authority that supervises you.
You may file an appeal with a supervisory authority established by a Member State to safeguard the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State laws may limit your rights in relation to the Personal Data concerning you, as detailed in this section 13.
We will provide the information requested under the rights you have in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months, if necessary, depending on the nature of the request and the number of requests. Within one month of receiving your request, we will notify you of any extension and the reasons for it.
Provided it is not contrary to the provisions of section 13 of the law, the information you request under your rights in section 13 will be available free of charge. If the request is unjustified or excessive, especially if repeated, we may charge a reasonable amount to cover the administrative costs of providing the information or communicating the requested action. We may also choose not to act.
If the Company has doubts about the identity of the person submitting the request, it may request additional information.